Managed Services Account Manager
New
Open to candidates anywhere in the U.S.Full-TimeManager
Salary85,000 - 100,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceData scienceAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- 2+ years of account management, customer success, or IT service delivery experience—preferably within a managed services provider (MSP) or IT consultancy.
- Experience in Commercial Real Estate is required.
- Exceptional communication, organization, and relationship-building skills.
- 4 year college degree.
- Strong understanding of IT infrastructure, CRM platforms (Salesforce, HubSpot) and remote support systems.
- Comfortable in a startup setting—flexible, self-directed, and solution-oriented.
- Experience working with AI startups (e.g. data science, ML ops) a plus.
- A proven track record of analytical, problem solving, and decision-making skills.
Responsibilities
- Serve as the primary point of contact for assigned managed services accounts, with a focus on driving revenue growth and ensuring we exceed their expectations.
- Ensure client implementations and engagements remain on schedule by providing the data science team with clear direction and priorities.
- Oversee the execution of client campaigns and strategic initiatives to ensure timely delivery of services, solutions, and prompt resolution of any issues.
- Help clients align their technology strategy with business goals—especially around CRM and emerging AI tools to ensure seamless execution of campaigns.
- Identify opportunities to expand services and improve client outcomes; assist with scoping proposals and presenting new offerings.
- Deliver regular service reviews, usage reports, and tailored, actionable recommendations.
- Collaborate on internal initiatives including onboarding workflows, documentation, and support processes.
- Contribute to customer success stories, industry-focused content, and sales enablement materials.
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