Contact Center Agent – Digital Support
New
United States, Eastern Time ZoneFull-TimeEntry
Salary14.25 - 19 USD per hour
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Job Details
- Experience
- Minimum of 2 years related experience and/or training
- Required Skills
- Customer serviceWritten communicationMultitaskingTroubleshooting
Requirements
- Excellent written communication skills with attention to tone and grammar.
- Ability to multitask across multiple digital channels effectively.
- Strong problem-solving skills and detail orientation.
- Typing speed of at least 30 WPM.
- Comfort with technology and ability to learn new systems quickly.
- High school diploma or General Education Degree (GED).
- Minimum of 2 years related experience and/or training or equivalent combination of education and experience.
Responsibilities
- Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.
- Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.
- Manage multiple conversations simultaneously while maintaining quality and accuracy.
- Document all interactions in the case management system and follow up on outstanding issues.
- Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.
- Notify business partners of website errors and collaborate on issue resolution.
- Leverage AI tools and real-time assist features to enhance service delivery.
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