Account Manager
New
E
EverDrivenStudent Transportation
This account manager will service the Norther California territory and must live within that area, standard business hoursFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Required Skills
- Operations ManagementMicrosoft ExcelCustomer serviceAccount Management
Requirements
- Minimum education of a bachelor's degree or equivalent experience
- Experience in transportation and/or operations is a plus
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Set priorities wisely, multitask, and dynamically solve problems
- Strong familiarity and comfort level with Microsoft Word, Excel and Outlook
- Valid Driver’s License with a good driving record
- Drug Screen and Background Check is a Condition of Employment
- Daily travel as required
Responsibilities
- Use effective industry skills and abilities to support our innovative transportation services
- Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
- Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers
- Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts
- Responsible for the continuous improvement of a safe, efficient, and effective transportation system
- Liaise between EverDriven and our clients while providing guidance, direction, and feedback
- Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
- Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers
- Develop and maintain open communication channels with project contractors, community officials, and agency staff
- Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
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