Senior Solutions Architect - Public Sector
New
USAFull-TimeSenior
Salary140,000 - 190,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIsCustomer Success
Requirements
- 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions.
- Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
- Enterprise account management or customer management experience.
- Strong analytical and problem-solving capabilities.
- Outstanding communication skills.
- Bachelor's degree in Computer Science, Engineering, or related field.
- Ability to travel up to 30%.
Responsibilities
- Own the technical post-sales relationship with assigned government accounts.
- Develop and execute technical account plans.
- Lead client onboarding, solution design, implementation, and integration projects.
- Create and deliver training programs for customer teams.
- Proactively identify and resolve technical challenges.
- Conduct review sessions and health checks.
- Monitor customer technical metrics and usage patterns.
- Partner with Product and Engineering teams to provide market feedback.
- Document best practices and contribute to internal knowledge base.
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