Senior Technical Support Engineer
New
Remote within USA but preferable to be in Salt Lake City, UtahFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- PythonSQLTypeScriptGrafanaPostgresReactRESTful APIs
Requirements
- 3+ years of experience in Technical Support, SRE, or similar
- Strong understanding of software programming and system architecture
- Solid knowledge of APIs (REST, webhooks)
- Ability to troubleshoot web applications and identify root causes
- Deep knowledge of observability tools (e.g., Grafana)
- Proficiency in writing complex SQL queries and basic scripts
- Comfortable working with Mac, Linux, and Windows environments
- Experience with incident management processes
- Demonstrated ability to mentor and support team members
- Fluency in written and spoken English
Responsibilities
- Taking ownership of reported issues and ensuring their resolution from start to finish
- Conducting research, diagnosis, troubleshooting, and identifying solutions
- Replicating reported issues and writing detailed bug reports
- Escalating unresolved issues and documenting standardized solutions
- Handling crises in the event of feature failures or application downtime
- Participating in an on-call rotation and leading production incidents
- Generating custom reports and writing complex SQL queries
- Driving cross-team initiatives
- Taking responsibility for technical designs of new services and tools
- Optimising and automating repetitive tasks
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