Senior Manager, People Operations
New
F
FlippRetail Technology
Location: Austria; Canada; Germany; Italy; SpainFull-TimeManager
Salary99,000 - 147,000 CAD per year
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Job Details
- Languages
- English
- Experience
- 5+ years of progressive People Operations / HR Shared Services experience
- Required Skills
- LeadershipArtificial IntelligenceComplianceServiceNow
Requirements
- 5+ years of progressive People Operations / HR Shared Services experience.
- 3+ years leading and developing teams of HR professionals or specialists.
- Demonstrated experience leading People Operations across multiple regions or jurisdictions.
- Hands-on experience leading HR technology transformation (e.g., Jira Service Management, ServiceNow, or AI/chatbot solutions).
- Strong working knowledge of HRIS systems and payroll administration.
- Track record of designing and operationalizing SLAs, KPIs, and service quality metrics.
- Solid working knowledge of HR compliance and employment standards across at least two jurisdictions (Canadian and/or EU strongly preferred).
- Professional proficiency in English.
Responsibilities
- Lead and evolve our global People Services operating model, delivering a consistent employee experience across the Americas, EU, and future regions.
- Build and develop a globally aligned People Operations team, enabling scalable support across regions while maintaining local expertise where needed.
- Partner cross-functionally with People, Payroll, Finance, Legal, IT, and People Tech teams to improve end-to-end employee processes and service delivery.
- Drive operational excellence through clear service standards, ownership models, and scalable workflows.
- Partner with People Tech team to shape and execute the People Services technology roadmap, including ticketing, case management, automation, and self-service tools.
- Identify opportunities to leverage AI and automation to improve efficiency, reduce manual work, and enhance the employee experience.
- Own People Services metrics and SLAs, using data and employee insights to drive continuous improvement.
- Oversee global HR compliance operations, including employment records, reporting requirements, and multi-jurisdictional process adherence.
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