- Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholders.
- Develop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomes.
- Serve as the internal voice of the client — translating field intelligence into product, pricing, and go-to-market feedback.
- Lead renewal strategy and negotiations, protecting and growing recurring revenue.
- Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each account.
- Partner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value delivery.
- Identify and close expansion opportunities (new service lines, new sites, new use cases) within existing accounts.
- Represent the company at client sites, industry conferences, and regional events (travel ~50%).
- Maintain accurate forecasting, account health tracking, and pipeline reporting.
Account Management