Data Migration and Onboarding Specialist
New
A
Alt LegalLegal Technology SaaS
Philippines, Monday through Friday 11pm-7am PHT (training); 7am-3pm PHT (post-training)Full-TimeMiddle
Salary1,310,000 - 1,370,000 PHP per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years' experience in data/implementation-focused role involving support of SaaS or professional web-based solutions; 2+ years' experience working from home
- Required Skills
- Project ManagementMicrosoft Excel
Requirements
- 4+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions
- 2+ years’ experience working from home
- High proficiency in Excel (sorting/filtering, Vlookups)
- Experience with CSMs (e.g., Vitally/ChurnZero)
- Keen attention to detail
- Strong communication skills and project management skills (managing multiple data migrations at once)
- Ability to recognize gaps in their own knowledge and seek instruction
- Ability to empathize with and advocate for our customers
- Ability to quickly learn new concepts and teach others
Responsibilities
- Support new and existing customers and their onboarding of IP data
- Perform data mapping and manage complex datasets with high level of attention to detail
- Migrate customers’ data into our preferred format
- Coordinate and receive inputs needed from both customers and internal stakeholders
- Maintain accurate customer records.
- Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
- Stay current with system changes and updates.
- Work closely with customer success, product, and other internal team leads to improve customer experience
View Full Description & ApplyYou'll be redirected to the employer's site
