Operations Support Specialist
New
Philippines, 7:00 AM - 3:00 PM ET (Occasional flexibility required, with possible shifts between 7 AM – 11 PM ET)ContractMiddle
Salary7 USD per hour
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Microsoft ExcelData entry
Requirements
- 5+ years in operations or field service support within telecom or tech
- Excellent written and verbal English communication skills
- Strong proficiency in Airtable and Excel
- Hands-on experience with invoicing, billing workflows, and vendor coordination
- Ability to work 7 AM–3 PM ET shift with occasional flexibility up to 11 PM ET
- Must have reliable home office set-up: PC with 8GB RAM, i5 processor, 40MBPS internet, and noise-canceling headset
- Must have back-up computer and internet connection
Responsibilities
- Track job/work order progress end-to-end and drive timely follow-ups to completion
- Surface blockers, coordinate resolutions, and escalate risks appropriately
- Maintain accurate records in Airtable/Excel including permits and inspections
- Manage communications via email, MS Teams, and WhatsApp
- Process invoices, review vendor payments, and verify accuracy
- Review inspection photos to verify field quality and safety compliance
- Compile weekly operational reports and SLA metrics for leadership
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