Senior Customer and Product Marketing Manager
New
R
ReplicantAI Contact Center
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementArtificial IntelligenceSaaS
Requirements
- 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing.
- Experience within SaaS, AI, or Contact Center technology.
- Strong experience developing industry messaging, customer stories, and sales enablement content.
- Proven ability to work cross-functionally with Sales, Engagement Manager, and Marketing teams.
- Ability to translate complex technical concepts into customer narratives.
- Excellent verbal and written communication skills with a strong customer-facing presence.
- Experience supporting customer advocacy programs, customer events, and reference management.
- Strong organizational and project management skills.
- Data-driven mindset with focus on retention, expansion, and pipeline growth.
Responsibilities
- Develop industry messaging, solution positioning, and use-case narratives.
- Lead cross-functional launch planning and execution.
- Build and manage customer advocacy initiatives including references and case studies.
- Plan and support customer-facing programs, events, and speaking opportunities.
- Partner with Sales and Marketing to prepare customers for sales calls and events.
- Partner with Brand and Demand Generation to amplify customer and industry narratives.
- Translate technical capabilities into clear customer narratives and sales content.
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