Senior Director, Client Services
Kobie embraces a flexible work environment, offering teammates the freedom to work remotely.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 12–15+ years
- Required Skills
- Cross-functional Team LeadershipCRMData analyticsSaaS
Requirements
- 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management.
- Significant experience in the retail sector.
- Proven track record leading large, complex accounts and senior executive relationships.
- Deep understanding of loyalty program strategy, customer engagement, and CRM platforms.
- Strong technical fluency with SaaS platforms, integrations, and data ecosystems.
- Experience managing budgets, P&L, and multi-year commercial strategies.
- Exceptional strategic thinking, analytical problem-solving, and executive presence.
- Ability to lead and inspire cross-functional teams.
- Bachelor’s degree required.
- Ability to travel up to 20% with peak periods up to 35%.
Responsibilities
- Serve as executive-level strategic partner to key retail clients.
- Lead long-term evolution of loyalty programs by integrating strategy, analytics, and technology.
- Identify and drive opportunities for organic growth across services and product enhancements.
- Lead cross-functional collaboration with Technology, Product, and Strategy teams.
- Oversee program enhancements and technical implementations.
- Own financial performance, including forecasting and profitability management.
- Build deep, multi-threaded relationships across client organizations.
- Lead, mentor, and elevate a high-performing Client Services team.
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