Quality Insights Lead
A
AxionManufacturing AI
Remote; Secondary Locations: Oklahoma City, OK, Raleigh, NC, Seattle, WAFull-TimeLead
Salary$60K - $100K; $60K – $100K • Offers Equity
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Job Details
- Experience
- 2-4 years
- Required Skills
- PostgreSQLProject ManagementSnowflakeTableauData analyticsCustomer SuccessSaaSLooker
Requirements
- 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
- Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
- Ability to drive projects forward within a PMO or structured project delivery environment
- Strong written and verbal communication skills; comfortable leading customer-facing conversations
- Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders
- Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
- Passion for AI, enterprise software, or manufacturing technology
Responsibilities
- Serve as the primary point of contact for customers following initial onboarding and deployment
- Deliver ongoing program updates and operational check-ins to key customer stakeholders
- Proactively monitor account health and platform usage to drive adoption and value realization
- Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
- Partner with Sales, Product, and Engineering to deliver a seamless customer experience
- Translate customer goals into platform configurations, success plans, and measurable outcomes
- Identify expansion opportunities and partner with Sales on renewal and upsell efforts
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