- Serve as the primary point of contact for customers following initial onboarding and deployment
- Deliver ongoing program updates and operational check-ins to key customer stakeholders
- Proactively monitor account health and platform usage to drive adoption and value realization
- Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
- Partner with Sales, Product, and Engineering to deliver a seamless customer experience
- Translate customer goals into platform configurations, success plans, and measurable outcomes
- Identify expansion opportunities and partner with Sales on renewal and upsell efforts
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