Business Analyst – Pharmacy & Patient Experience Insights
New
USFull-TimeMiddle
Salary95,000 - 120,000 USD per year
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Job Details
- Experience
- 3–6+ years
- Required Skills
- PythonSQLBusiness IntelligenceData AnalysisLooker
Requirements
- 3–6+ years of experience as a Business, Data, or Operations Analyst
- Strong proficiency in SQL, Python, and Looker or similar BI platforms
- Experience analyzing customer or patient journeys, operational workflows, or service performance metrics
- Ability to identify trends, perform root-cause analysis, and generate actionable insights
- Strong storytelling and communication skills
- Experience working in fast-paced, high-growth, ambiguous environments
- Bachelor’s degree in a relevant field (or equivalent experience)
Responsibilities
- Analyze patient journeys across intake, processing, fulfillment, and support workflows
- Identify friction points, trends, and opportunities impacting patient experience and operational performance
- Build dashboards and KPIs using Looker and other BI tools to monitor key metrics
- Use SQL and Python to develop scalable analytics models and automated insights
- Translate complex data into clear narratives and presentations for leadership
- Develop forecasting models for demand, staffing needs, and operational workload
- Support scenario planning for workflow changes and experience improvement initiatives
- Partner with engineering and operations teams to improve data quality, metrics, and reporting systems
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