Senior Technical ServiceNow Business Analyst
L
LIGHTFEATHER IO LLCFederal Government
United States, EST hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform
- Required Skills
- Business AnalysisJiraServiceNowAzure DevOps
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent field.
- 5+ years of Business Analyst experience, with a minimum of 3 years focused on the ServiceNow platform.
- Demonstrable background supporting federal contracting environments (DoD, DHS, or civilian agencies).
- Hands-on experience delivering within Agile/Scrum teams.
- Deep familiarity with ServiceNow ITSM plus at least one additional workflow module (ITOM, HRSD, SPM, ITAM, or custom application development).
- Working proficiency with backlog management tools such as Jira, ServiceNow Agile, or Azure DevOps.
- Skilled in process mapping tools (Visio, LucidChart, or equivalent).
- ServiceNow Certified System Administrator (CSA) — REQUIRED
Responsibilities
- Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements in alignment with agency objectives.
- Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery model.
- Perform gap assessments comparing existing legacy workflows against ServiceNow out-of-the-box capabilities to inform build vs. configure decisions.
- Partner with the Agile Coach to develop, document, and roll out delivery processes and SOPs that drive consistency across all ServiceNow program teams.
- Own backlog quality — reviewing each user story for completeness, accuracy, and clarity to ensure every item satisfies the team's Definition of Ready before sprint intake.
- Mentor junior analysts and developers on federal domain context, business intent, and ServiceNow platform best practices.
- Conduct peer reviews of functional designs and test scripts as part of the team's quality assurance process.
- Build end-to-end process maps, workflow diagrams, and data models to document service delivery flows.
- Counsel government clients on platform best practices, actively steering designs away from unnecessary customization and long-term technical debt.
- Partner with Solution Architects to validate that functional requirements are technically sound and deliverable.
- Ensure all designs conform to federal IT requirements including Section 508 accessibility standards and FISMA/NIST security controls.
- Own UAT planning and execution — authoring test scripts, coordinating sessions with agency personnel, and tracking outcomes.
- Produce federal-standard documentation including SOPs, end-user guides, and training materials.
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