Client Services Representative (Team Lead)
PhilippinesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 1+ years experience in a Clients Services Department in a call center environment preferred
- Required Skills
- LeadershipSalesforceMicrosoft OfficeCustomer support
Requirements
- Experience working in a background screening company
- Experience with verification processes such as employment, education, or reference checks
- Leadership or management experience
- High School Diploma or equivalent
- 1+ years experience in a Clients Services Department in a call center environment preferred
- Working knowledge of G-Suite and Microsoft Office
- Experience in Salesforce preferred
- Type 45 WPM
Responsibilities
- Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner
- Resolve client cases for the client services team
- Educate clients on searches, forms needed for searches, and the adverse action process
- Assist clients with new user accounts, during the ordering process, and train clients to use the portal
- Train new clients on the billing process
- Assist other departments in obtaining information and forms needed from clients to perform searches
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