Senior Manager, Customer Success Management
New
C
ChainguardCybersecurity DevOps
United States - RemoteFull-TimeManager
SalaryUp to 200,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- CybersecurityData AnalysisPeople ManagementDevOpsAccount ManagementCustomer Success
Requirements
- 4+ years of experience in Customer Success, Account Management, or related fields
- Prior people management experience
- Experience supporting Enterprise or high-ARR customer segments
- Experience with high-touch customer success models
- Strong operational mindset with experience building or optimizing processes
- Proven ability to drive retention and growth in a metrics-driven environment
- Bachelor’s degree in a relevant field; advanced degree preferred
Responsibilities
- Build, lead, and mentor a team of CSMs supporting Enterprise customers
- Partner with cross-functional leaders to define segment-specific strategies
- Design and operationalize engagement models
- Maintain visibility into adoption, health scores, and engagement metrics
- Capture and synthesize customer feedback to inform product and GTM strategy
- Collaborate with Sales, Product, and Marketing to drive adoption and expansion
- Implement and refine processes that enable scale and efficiency
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