Senior Technical Customer Success Manager
New
H
Honeycomb.ioSoftware Observability
Remote - United States, PST or MSTFull-TimeSenior
Salary147,000 - 175,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- DevOpsCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles.
- Experience in SaaS or Enterprise software environments.
- Proven track record of influencing business decisions and building consensus.
- Experience working with Enterprise customers in complex, cross-functional environments.
- Strong communication and storytelling skills.
- Experience in observability, APM, monitoring, or DevOps platforms.
- Located in PST or MST.
Responsibilities
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers.
- Own the post-sales relationship for a portfolio of accounts.
- Translate business goals into actionable technical strategies.
- Build and grow relationships with senior stakeholders, technical champions, and executive sponsors.
- Lead and continuously improve customer lifecycle programs.
- Identify repeatable success patterns and scale best practices.
- Represent the voice of the customer to Product, Engineering, and GTM teams.
- Contribute to high-quality customer-facing content such as trainings and blog posts.
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry.
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