Senior Customer Success Manager
New
Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
- Required Skills
- Project ManagementSQLBusiness IntelligenceETLCustomer Success
Requirements
- 5+ years in customer-facing roles (Sales/Support/Services/Architecture).
- 2-3 years of enterprise account management experience.
- 1+ year of technical account management experience.
- Hands-on experience with data warehousing ecosystems (ETL, schemas).
- Experience with analytics tools (Business Objects, Cognos, Tableau, PowerBI, SQL).
- Understanding of cloud deployment architectures (AWS, Azure, GCP).
- Contact Center management familiarity (IVR, ACD, call queues).
- Strong project management fundamentals.
- Ability to handle escalation management.
Responsibilities
- Understand customer goals and ensure product adoption.
- Manage the end-to-end customer journey from onboarding to retention.
- Collaborate across departments to meet customer needs.
- Manage a portfolio of Fortune 10 and 50 enterprise accounts ($2-5MM ARR).
- Act as the primary customer voice for internal Product, Sales, and Support teams.
- Provide initial layer of technical support and configuration guidance.
- Identify and cultivate expansion opportunities.
- Handle escalation management with urgency.
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