Patient Billing Associate
New
B
BillionToOneMolecular Diagnostics
The Patient Billing Associate is a remote positionFull-TimeMiddle
Salary53,592 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 2+ years of prior client-facing experience
- Required Skills
- SalesforceCustomer service
Requirements
- 2+ years of prior client-facing experience
- Inside Sales or Customer Service background in a fast paced, high-volume environment strongly preferred
- Experience using Salesforce
- Advanced organizational skills with the ability to handle multiple assignments
- Fast learner with the ability to navigate complex workflows and technology
- Outstanding verbal, written and presentation skills
- Ability to effectively tailor messages to different audiences
Responsibilities
- Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
- Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries
- Handle a variety of inquiries, including questions about technology, products, services, costs, billing, and insurance coverage
- Keep precise and clear documentation of all communications and follow-up activities
- Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
- Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
- Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence
- Handle 20-30 inbound calls and 40-50 outbound calls per day
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