- Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
- Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries
- Handle a variety of inquiries, including questions about technology, products, services, costs, billing, and insurance coverage
- Keep precise and clear documentation of all communications and follow-up activities
- Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
- Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
- Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence
- Handle 20-30 inbound calls and 40-50 outbound calls per day
SalesforceCustomer service