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Patient Billing Associate
Posted about 2 months agoViewed
💎 Seniority level: Entry, 2+ years
💸 Salary: 67350.0 USD per year
🔍 Industry: Molecular Diagnostics
🏢 Company: BillionToOne
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of prior client-facing experience
- Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
- Experience using Salesforce
- Advanced organizational skills with the ability to handle multiple assignments.
- Fast learner with the ability to navigate complex workflows and technology
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences.
Responsibilities:
- Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
- Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients.
- Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage.
- Keep precise and clear documentation of all communications and follow-up activities.
- Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
- Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
- Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
- Handle 20-30 inbound calls and 40-50 outbound calls per day
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