Employee Experience Specialist - APAC
New
R
RemotePassHR Technology
Philippines. IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
Requirements
- 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations.
- Familiarity with employment operations and onboarding processes in Philippines, India, Malaysia, Indonesia, Singapore, and Australia.
- Excellent written and verbal communication in English.
- Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
- Proactive, service-oriented mindset with a genuine interest in people operations and global HR.
Responsibilities
- Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region.
- Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
- Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
- Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
- Manage open tickets, ensuring timely responses and accurate prioritization.
- Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
- Assist with operational tasks and process execution to ensure smooth daily workflows.
- Identify trends in employee queries and provide input for improving processes and documentation.
- Collaborate closely with the Employee Experience team on routine tasks and projects.
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