Customer Success Manager
New
C
CivicMarketplacePublic Procurement SaaS
Remote, USA; candidates must be based in the Central Time zone (CT) or further East (ET), Central Time zone (CT) or further East (ET)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- 1–3 years of experience in Customer Success, Account Management, or client-facing coordination.
- Experience in B2B SaaS, marketplaces, or the public sector is a plus.
- Proficiency with CRM tools and outreach tracking.
- Ability to demonstrate persistence and take ownership of outcomes.
- Strong communication skills for proactive client outreach.
- Comfort with AI tools to improve efficiency.
- Must be based in Central Time zone or further East in the USA.
Responsibilities
- Own client success and retention for government agencies.
- Serve as primary point of contact from onboarding to long-term adoption.
- Conduct proactive outreach via phone and email.
- Schedule and coordinate demos, onboarding, and training sessions.
- Track open requests and follow-up items to ensure client momentum.
- Resolve issues early and conduct regular business reviews.
- Provide feedback from clients to product and go-to-market teams.
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