- Own client success and retention for government agencies.
- Serve as primary point of contact from onboarding to long-term adoption.
- Conduct proactive outreach via phone and email.
- Schedule and coordinate demos, onboarding, and training sessions.
- Track open requests and follow-up items to ensure client momentum.
- Resolve issues early and conduct regular business reviews.
- Provide feedback from clients to product and go-to-market teams.
Account ManagementCRMCustomer Success