Customer Enablement Lead
B
Bolt.newSoftware Development
We’re a fully remote team, globally distributed... we’re remote-friendlyFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisContent creationTechnical supportCustomer Success
Requirements
- 3+ years of experience in Customer Enablement, Education, CX, Community, Customer Success, or Solutions Engineering.
- Proven ability to design and deliver impactful training and enablement content.
- Experience recording video tutorials and creating customer-facing resources.
- Confident communicator experienced in presenting on live streams, webinars, and calls.
- Basic video editing skills.
- Data-driven mindset with experience measuring program effectiveness.
- Strong understanding of AI tools, prototyping, coding workflows, and technical integrations.
- High ownership and self-direction.
- Strong project management and organizational skills.
- Exceptional verbal and written English communication skills.
Responsibilities
- Become a Bolt expert and evangelist with deep product knowledge.
- Design and iterate on training programs and live sessions.
- Host office hours to answer technical questions in real time.
- Create educational content including video tutorials, walkthroughs, and guides.
- Define and track success metrics for enablement programs.
- Conduct onboarding and training sessions for B2C and B2B customers.
- Provide technical support across community channels.
- Synthesize community feedback to inform product prioritization.
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