Lead Project Manager - Customer Delivery
New
USFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of related experience, including 6+ years in project management roles
- Required Skills
- Project ManagementRisk Management
Requirements
- Bachelor’s degree or equivalent professional experience
- 5+ years of related experience, including 6+ years in project management roles
- Proven experience managing multiple complex technology implementation projects
- Hands-on knowledge of technologies such as DWDM, MPLS, SD-WAN, Voice (SIP/PRI), Security, or Managed Services
- Strong experience in customer-facing project delivery environments
- Ability to manage budgets, schedules, risks, and cross-functional resources effectively
- Excellent communication, facilitation, and executive presentation skills
- Strong leadership skills with ability to mentor and guide team members
- Experience with project governance, KPI tracking, and change control processes
- PMP or PRINCE2 certification is a plus
Responsibilities
- Lead end-to-end delivery of complex customer implementation and deployment projects
- Develop detailed project plans, schedules, milestones, and resource allocation strategies
- Act as the primary customer-facing point of contact throughout the project lifecycle
- Prepare and present executive-level status reports, updates, and performance dashboards
- Facilitate project meetings, document minutes, and track action items to completion
- Identify, assess, and mitigate risks while escalating issues when necessary
- Manage change control processes and ensure adherence to project scope and timelines
- Coordinate internal teams and vendors to ensure resource availability and timely delivery
- Define KPIs, governance standards, and success measures in collaboration with stakeholders
- Identify additional business opportunities and support continuous improvement initiatives
- Mentor team members and contribute to best practices within project delivery teams
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