Operations Coordinator
S
SidekickDTC E-commerce
Mexico. Argentina. Chile. Costa Rica. Brazil. ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years in operations, logistics, fulfillment, or e-commerce coordination
- Required Skills
- ShopifyCustomer serviceZendesk
Requirements
- 3+ years in operations, logistics, fulfillment, or e-commerce coordination.
- Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory).
- Customer service queue experience with a professional tone.
- Experience with help desk platforms such as Gorgias, Zendesk, Commslayer, or Re:amaze.
- Proficiency with spreadsheets and 3PL portals.
- Ability to manage multiple operational priorities simultaneously.
- Strong written communication skills with a focus on documentation.
- Reliable and self-directed in a remote environment.
Responsibilities
- Monitor daily order flow across US, Canadian, and UK 3PLs to catch exceptions.
- Liaise with 3PLs on damaged units, fulfillment errors, returns, and special projects.
- Coordinate inbound shipments, track containers, and maintain accurate inventory records.
- Improve SOPs, automate manual work, and generate operational reports on shipping SLAs and return rates.
- Work customer service tickets including WISMOs, address changes, refunds, and warranty claims.
- Apply retention strategies to returns by offering educational solutions or exchanges.
- Reconcile credit notes, process sales orders, and maintain accounting/inventory system data.
- Improve customer service automation, including macros, AI agent training, and routing rules.
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