Customer Success Manager II
New
This is a remote position that can be based on in EST or CST., EST, CSTFull-TimeMiddle
Salary125,000 USD per year OTE
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Job Details
- Experience
- 3-5 years
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams
- Experience asking questions to uncover problems and translate technical requirements
- Knowledge of APIs and how they function
Responsibilities
- Leading a first-class onboarding experience and ensuring customer use cases and requirements are met
- Translating technical customer needs to internal technical teams and delivering feedback to the Product team
- Coordinating onboarding and business reviews to evaluate performance and promote expansion
- Partnering with internal resources to build account plans and align customer needs
- Proactively identify risks to the customer achieving their stated goals and develop mitigation plans
- Identifying issues and providing thought leadership in finding customer solutions
- Developing and driving a renewal plan and delivering value-based presentations to management and C-Suite
- Review account dashboards, metrics, log-ins, and use cases to determine customer health
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