Customer Success Manager
New
N
n8nWorkflow Automation / SaaS
Location: Texas. The posting specifies "Customer Success Manager - US Central" and asks to "apply to the location you're the most likely to work from"., US Central time zone coverage requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIsStakeholder managementCustomer SuccessSaaS
Requirements
- Enterprise Customer Success experience managing a portfolio of enterprise SaaS customers
- Proven experience running kickoffs, onboardings, stakeholder alignment, and QBRs
- Value & outcomes mindset: ability to translate product usage into ROI narratives
- Technical fluency to engage with IT and engineering stakeholders on APIs, integrations, and automation
- Commercial acumen with a track record of driving retention and growth
- Operational rigor in managing competing priorities
- Clear, high-trust communication skills
- Cross-functional leadership skills
- Builder mindset in ambiguity
Responsibilities
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences
- Establish a strong operating cadence (health checks, executive syncs, QBRs)
- Monitor customer health and product usage signals to proactively identify risks
- Quantify and communicate business value throughout the customer lifecycle
- Identify and progress expansion opportunities (upsell/cross-sell)
- Partner closely with Support, Solutions Engineering, and Product teams
- Provide structured, actionable feedback to Product and Engineering
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