Customer Success Manager
New
P
Parsec Automation Corp.Manufacturing Software
EUFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- Data AnalysisAccount ManagementCustomer Success
Requirements
- 5–8 years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise software
- Experience managing complex enterprise accounts with €250K+ ARR
- Demonstrated success identifying growth opportunities and collaborating cross-functionally
- Strong understanding of recurring revenue models and customer retention strategies
- Excellent communication skills with strong executive presence
- Ability to manage multiple complex customer relationships simultaneously
- Strong analytical and organizational skills with a data-driven mindset
- Experience leveraging AI tools for research and day-to-day productivity
- Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams
Responsibilities
- Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts
- Proactively monitor customer health scores and identify potential risks
- Support executive alignment and customer engagement ahead of renewal cycles
- Identify and help qualify expansion opportunities including new sites, capabilities, and services
- Partner closely with Sales on account planning and expansion initiatives
- Ensure customers achieve defined operational and business outcomes from their TrakSYS investment
- Lead structured customer business reviews, including QBRs and executive-level engagements
- Independently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid-touch accounts
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