Customer Success Manager
New
Candidate must reside in the United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in customer-facing roles, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management
- Required Skills
- Project ManagementSQLBusiness IntelligenceCloud ComputingETLAccount Management
Requirements
- 5+ years in customer-facing roles.
- 2-3 years of enterprise account management experience.
- 1+ year of technical account management experience.
- Strong project management fundamentals.
- Ability to handle escalation management.
- Hands-on experience with data warehousing ecosystems.
- Knowledge of data schemas (OLTP vs OLAP).
- Experience with Data and Analytics tools (e.g., Tableau, PowerBI, SQL).
- Experience with cloud environments (AWS, Azure, Google Cloud).
- Contact Center management familiarity (IVR, ACD, call queues).
Responsibilities
- Understand how customers use the platform and help them achieve goals.
- Manage customer onboarding, adoption, and long-term success.
- Collaborate across internal departments to address customer needs.
- Manage enterprise accounts consisting of Fortune 10 and 50 companies.
- Communicate customer requirements and expectations to internal teams.
- Manage updates in CRM tools.
- Provide technical guidance and support for configurations.
- Identify and cultivate expansion opportunities within existing accounts.
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