- Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts
- Proactively monitor customer health scores and identify potential risks
- Support executive alignment and customer engagement ahead of renewal cycles
- Identify and help qualify expansion opportunities including new sites, capabilities, and services
- Partner closely with Sales on account planning and expansion initiatives
- Ensure customers achieve defined operational and business outcomes from their TrakSYS investment
- Lead structured customer business reviews, including QBRs and executive-level engagements
- Independently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid-touch accounts
Data AnalysisAccount ManagementCustomer Success