Senior Manager of CS Enablement
New
M
MNTNAdTech
100% remote within the USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years in CS Enablement, Sales Enablement, or a post-sale revenue role
- Required Skills
- SalesforceCustomer Success
Requirements
- 7+ years in CS Enablement, Sales Enablement, or a post-sale revenue role.
- Experience in programmatic advertising, Connected TV, digital media, or AdTech.
- Fluency in CS methodology including value realization and EBR/QBR frameworks.
- Working knowledge of MEDDICC as an account health framework.
- Strong facilitation skills for experienced CS teams.
- Proficiency in Gong, Salesforce, WorkRamp, and Highspot.
Responsibilities
- Own the strategy and execution of Customer Success enablement programs end-to-end.
- Build practical, high-impact learning experiences for Customer Success teams.
- Create reinforcement systems including manager coaching frameworks and workflow tools.
- Manage multiple enablement initiatives with operational discipline.
- Participate in team meetings, account reviews, and QBR prep sessions.
- Leverage Gong and Salesforce insights to identify trends and skill gaps.
- Develop scalable content for renewals, expansion, and executive business reviews.
- Partner with CS leadership to embed enablement into team operating rhythms.
- Design and facilitate coaching programs and role-plays.
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