Senior Manager of CS Enablement
New
100% remote within the USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Salesforce
Requirements
- 7+ years in CS Enablement, Sales Enablement, or post-sale revenue role
- Experience in programmatic advertising, Connected TV, or AdTech
- Fluency in CS methodology such as value realization and expansion motions
- Working knowledge of MEDDICC as an account health framework
- Strong facilitation skills
- Proficiency in Gong, Salesforce, WorkRamp, and Highspot
- Prior direct experience as a CSM, Onboarding Specialist, or Account Manager preferred
Responsibilities
- Own the strategy and execution of Customer Success enablement programs end-to-end
- Build practical, high-impact learning experiences
- Create reinforcement systems including manager coaching frameworks and peer learning
- Manage multiple enablement initiatives simultaneously
- Leverage Gong and Salesforce insights to identify trends and skill gaps
- Develop field-ready content for renewals, expansion, and QBRs
- Design and facilitate coaching programs and role-plays
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