Customer Service & Operations Virtual Assistant
New
H
Hunt StCustom apparel
Metro Manila, Philippines, AU business hours (approx. 10 AM - 6 PM, Monday to Friday)ContractMiddle
Salary1,200 - 2,000 AUD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Adobe IllustratorAdobe PhotoshopCustomer serviceProcess improvement
Requirements
- Proven experience in customer service, operations, or virtual assistant roles.
- Strong written and verbal communication skills.
- Comfortable making phone calls to customers.
- Highly organized with strong attention to detail.
- Ability to multitask and manage moderate-volume workflows.
- Basic familiarity with graphic files and design tools (Photoshop/Illustrator preferred).
- Proactive mindset with a focus on problem-solving and process improvement.
- Ability to work independently and take ownership of tasks.
Responsibilities
- Respond to customer inquiries regarding products, orders, and printing options.
- Proactively reach out to customers via email and phone to resolve issues.
- Monitor and manage order flow through the company’s custom admin system.
- Ensure all orders are processed correctly and identify potential issues.
- Review submitted logos and artwork for quality and print readiness.
- Flag design issues and coordinate with designers for adjustments.
- Identify gaps or inefficiencies in workflows and suggest process improvements.
- Support automation and operational refinement initiatives.
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