Customer Service Representative
New
South Africa / PhilippinesFull-TimeEntry
Salary1,200 - 1,600 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceData entryCRM
Requirements
- Previous customer service experience
- Strong verbal and written English communication skills
- Clear, professional speaking ability with excellent phone etiquette
- Comfortable handling customer complaints and difficult conversations
- Strong computer skills and ability to learn new systems quickly
- Ability to multitask while speaking with customers and entering information
- Strong organizational skills and attention to detail
- Ability to remain calm and positive in a fast-paced environment
Responsibilities
- Handle a high volume of inbound customer calls throughout the day
- Conduct outbound follow-up calls and customer callbacks as needed
- Enter customer information and updates accurately into internal systems
- Document customer conversations and maintain detailed notes
- Address customer questions, concerns, and service issues professionally
- Assist customers with order-related requests and product changes where appropriate
- Deliver a positive customer experience while maintaining efficiency
- Redirect conversations naturally and keep interactions focused on customer needs
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