Customer Service Representative
New
Philippines, US work hoursFull-TimeEntry
Salary31,000 - 53,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 1-year proven experience
- Required Skills
- Customer serviceMS OfficeCRM
Requirements
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Responsibilities
- Manage inbound and outbound calls
- Resolve customer concerns effectively and efficiently
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Ensure customer satisfaction in every interaction
- Keep records of customer interactions, process and update customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
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