Senior Customer Account Manager
New
Remote, USAFull-TimeSenior
Salary90,000 - 100,000 USD per year
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Job Details
- Experience
- 6-8 years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- Minimum of 6-8 years of experience in account management, customer success management, or sales
- SaaS experience preferred
- Proven track record of meeting or exceeding quota in a revenue-focused role
- Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
- Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
- Strong commercial acumen and ability to navigate customer conversations with a consultative approach
- Excellent organizational and time management skills
- Clear and effective communication skills, both written and verbal
- Collaborative mindset with the ability to work cross-functionally and influence without authority
- Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability
Responsibilities
- Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities
- Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
- Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
- Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
- Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
- Manage a high-volume book of business while applying a strategic, consultative approach to each account
- Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution
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