PolyAI

πŸ‘₯ 101-250πŸ’° $50,000,000 Series C 8 months agoCustomer ServiceArtificial Intelligence (AI)Call CenterMachine LearningEnterprise SoftwareSoftwareπŸ’Ό Private Company
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PolyAI builds enterprise-grade voice assistants that understand and respond naturally to customer inquiries, revolutionizing customer service through conversational AI. We're disrupting the industry by delivering superior customer experiences that rival human agents, resulting in improved customer satisfaction and operational efficiency for our clients across banking, hospitality, insurance, retail, and telecommunications. Our technology utilizes a robust tech stack including Amazon, Cloudflare CDN, and Hubspot Hosted, supporting our global presence and flexible work environment. Our engineering teams employ agile methodologies, focusing on continuous improvement and collaboration to deliver cutting-edge AI solutions. With a recent Series C funding round, PolyAI is experiencing rapid growth and seeking talented individuals to join our dynamic team. PolyAI is committed to fostering a diverse and inclusive work environment, offering competitive compensation and benefits, including generous parental leave and learning and development opportunities. We value innovation, collaboration, and a results-oriented approach. We are a fast-growing company with a strong vision to transform the future of customer service. Our engineering teams prioritize a culture of collaboration and continuous improvement. We employ agile methodologies, use technologies such as Python and Go, and are continuously exploring the latest advancements in machine learning and AI. The company actively supports employee growth through its annual learning and development budget, flexible work arrangements, and opportunities for international work experience (for certain roles). As a rapidly scaling company, PolyAI has secured significant funding, including a recent $50 million Series C round, demonstrating investor confidence in our innovative technology and market leadership. We are actively expanding our global reach and seeking driven, talented individuals to contribute to our success.

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πŸ“ United Kingdom

🧭 Contract

πŸ” Voice-enabled, AI-driven customer service

  • Native/fluent German & Polish speaker
  • Professional working proficiency in English
  • Great communicator who enjoys working in a diverse team
  • Meticulous with an eye for detail
  • High standard for own work and a can-do attitude
  • Passionate about great user experiences
  • Interest in natural language understanding technologies
  • Ability to work within UK working hours with minimum 4h overlap with 10am-6pm UK working day.

  • Improving the language understanding module by providing high-quality sentence training examples
  • Updating system prompts based on client requests
  • Managing and uploading voice recordings
  • Testing conversational systems extensively before go-live
  • Reviewing customer calls and flagging problematic conversations to the team
  • Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.
Posted 2 days ago
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πŸ“ United Kingdom

🧭 Contract

πŸ” Customer service automation

  • Native/fluent Spanish & Portuguese speaker.
  • Professional working proficiency in English.
  • Great communication skills and enjoyment of diverse teamwork.
  • Meticulous with a strong eye for detail.
  • Can-do attitude and high standards for personal work.
  • Passionate about delivering great user experiences.
  • Interest in natural language understanding technologies and conversational AI.

  • Improving the language understanding module by providing high-quality sentence training examples.
  • Updating system prompts based on client requests.
  • Managing and uploading voice recordings.
  • Testing conversational systems extensively before go-live.
  • Reviewing customer calls and flagging problematic conversations to the team.
  • Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.
Posted 2 days ago
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πŸ“ United Kingdom

πŸ” Enterprise voice assistants

  • Proven expertise in Python and SQL.
  • Extensive experience building backend systems with a strong understanding of REST APIs.
  • Experience with designing data schemas and building/maintaining data pipelines/ETLs; familiarity with event-driven processing is a plus.
  • Strong experience with React and JavaScript; TypeScript preferred.
  • Experience with CSS-in-JS (e.g., styled-components).
  • Familiarity with Agile methodologies such as Kanban or Scrum.
  • Experience writing and maintaining unit tests in Python and JavaScript (Jest).
  • Proficiency with Git for collaborative development.
  • Desirable: Knowledge of Golang and experience with Next.js.

  • Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
  • Develop user-friendly UIs that simplify and visualise complex AI concepts.
  • Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
  • Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
  • Provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
  • Improve backend workflows, streamline processes, and enhance overall system efficiency.
Posted 8 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 120000.0 - 150000.0 USD per year

πŸ” Enterprise B2B SaaS

  • 8+ years in content marketing with proven impact on pipeline.
  • Experience in enterprise B2B SaaS companies.
  • Collaborated with senior executives on content themes.
  • Created content for diverse buying teams.
  • Strong analytics skills for strategy adaptation.
  • Knowledge of SEO.
  • Experience in leading and managing a team.

  • Develop and execute a pipeline-driven content marketing strategy.
  • Create and maintain a competitive SEO strategy.
  • Produce content across all buyer personas and funnel stages.
  • Collaborate with product marketing, PR, and leadership for content ideas.
  • Manage freelance writers for timely content turnaround.
  • Develop thought leadership into in-depth content.
  • Define and report on KPIs to demonstrate impact.
Posted 10 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 140000.0 - 150000.0 USD per year

πŸ” Conversational AI, Customer Experience (CX)

  • Channel account management experience, preferably in UCaaS, CCaaS, or AI.
  • Knowledge of various routes to market including TSDs, Alliances, and VARs.
  • Exceptional relationship building and interpersonal skills.
  • Strong presentation skills to engage large groups on technology.
  • Willingness and ability to travel throughout the region.
  • Familiarity with regional partners capable of selling CX solutions.
  • Proven experience in recruiting partners into a channel program.
  • Accuracy in forecasting channel pipeline and revenue.
  • Ability to work effectively in a cross-functional team environment.
  • Comfortable negotiating at the C-Suite level.
  • Passion for innovation and driving business growth through technology.

  • Build and maintain strong relationships with channel partners including TSDs, Alliances, VARs.
  • Identify and recruit new partners into PolyAI's channel program.
  • Possess a deep understanding of PolyAI's technology solutions for effective presentations and demonstrations.
  • Maintain accurate records of channel pipeline and revenue forecasts.
  • Collaborate with departments like marketing, operations, legal, and HR for execution of channel strategies.
  • Engage with partners and customers at all levels, including C-Suite executives, to negotiate partnerships.
  • Stay updated on industry trends and partner needs to inform channel strategy.
  • Promote a collaborative culture within the channel team.

Artificial IntelligenceCloud ComputingData AnalysisNegotiationAccount ManagementCross-functional collaborationSales experience

Posted about 1 month ago
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