PolyAI

πŸ‘₯ 101-250πŸ’° $50,000,000 Series C 10 months agoCustomer ServiceArtificial Intelligence (AI)Call CenterMachine LearningEnterprise SoftwareSoftwareπŸ’Ό Private Company
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PolyAI builds enterprise-grade voice assistants that understand and respond naturally to customer inquiries, revolutionizing customer service through conversational AI. We're disrupting the industry by delivering superior customer experiences that rival human agents, resulting in improved customer satisfaction and operational efficiency for our clients across banking, hospitality, insurance, retail, and telecommunications. Our technology utilizes a robust tech stack including Amazon, Cloudflare CDN, and Hubspot Hosted, supporting our global presence and flexible work environment. Our engineering teams employ agile methodologies, focusing on continuous improvement and collaboration to deliver cutting-edge AI solutions. With a recent Series C funding round, PolyAI is experiencing rapid growth and seeking talented individuals to join our dynamic team. PolyAI is committed to fostering a diverse and inclusive work environment, offering competitive compensation and benefits, including generous parental leave and learning and development opportunities. We value innovation, collaboration, and a results-oriented approach. We are a fast-growing company with a strong vision to transform the future of customer service. Our engineering teams prioritize a culture of collaboration and continuous improvement. We employ agile methodologies, use technologies such as Python and Go, and are continuously exploring the latest advancements in machine learning and AI. The company actively supports employee growth through its annual learning and development budget, flexible work arrangements, and opportunities for international work experience (for certain roles). As a rapidly scaling company, PolyAI has secured significant funding, including a recent $50 million Series C round, demonstrating investor confidence in our innovative technology and market leadership. We are actively expanding our global reach and seeking driven, talented individuals to contribute to our success.

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πŸ“ United States

πŸ’Έ 70000.0 - 80000.0 USD per year

πŸ” Software Development

  • A fixation on good user experience, you are meticulous and have an eye for detail
  • Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
  • Interest in natural language understanding and conversational AI
  • Experience with Python
  • Some knowledge or aptitude for analytics or data science
  • Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
  • Helping build and maintain virtual assistants both using internal tools and Python
  • Obsessing over metrics to assess performance and customer satisfaction β€” making sure everything you do is measurable and having a big impact
  • Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
  • Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe

PythonUser Experience DesignAPI testingAnalytical SkillsWritten communicationExcellent communication skillsData visualizationData analytics

Posted 15 days ago
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πŸ“ United Kingdom

πŸ” Enterprise voice assistants

  • Proven expertise in Python and SQL.
  • Extensive experience building backend systems with a strong understanding of REST APIs.
  • Experience with designing data schemas and building/maintaining data pipelines/ETLs; familiarity with event-driven processing is a plus.
  • Strong experience with React and JavaScript; TypeScript preferred.
  • Experience with CSS-in-JS (e.g., styled-components).
  • Familiarity with Agile methodologies such as Kanban or Scrum.
  • Experience writing and maintaining unit tests in Python and JavaScript (Jest).
  • Proficiency with Git for collaborative development.
  • Desirable: Knowledge of Golang and experience with Next.js.
  • Design and implement features end-to-end, using Python for backend services and React (Next.js preferred) for frontend interfaces.
  • Develop user-friendly UIs that simplify and visualise complex AI concepts.
  • Lead the team in adopting coding standards and best practices, ensuring a clean, maintainable, and scalable codebase.
  • Work closely with cross-functional teams to design, develop, and deliver features that align with the platform’s vision.
  • Provide technical leadership and guidance to junior engineers, fostering a collaborative and growth-oriented environment.
  • Improve backend workflows, streamline processes, and enhance overall system efficiency.

PythonSQLETLGitJavascriptJestTypeScriptREST APINext.jsReact

Posted about 2 months ago
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