Associate, Implementation Specialist
New
Remote, any state, USFull-TimeMiddle
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- Project Management
Requirements
- 1–2 years of experience in insurance, benefits, or a related industry.
- 1–2 years of client-facing or customer-facing experience preferred.
- Working knowledge of one or more Group Benefit products (e.g., VB, LAD, Absence).
- Strong organizational skills with demonstrated ability to manage multiple timelines.
- Effective written and verbal communication skills.
- Ability to exercise sound judgment within defined processes and policies.
- Bachelor’s degree preferred or equivalent work experience.
Responsibilities
- Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, and transition to service.
- Leads implementations independently with direct accountability for timeliness, accuracy, and execution quality.
- Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live.
- Coordinates internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management.
- Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners.
- Provides structured guidance and education to clients regarding plan design, enrollment, and administrative workflows.
- Manages multiple concurrent implementations, prioritizing effectively to meet service and quality expectations.
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