Customer Success Tier I Associate
New
All US-based remote locationsFull-TimeEntry
Salary26.44 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual in Spanish and English is a plus
- Experience
- 2 years+
- Required Skills
- Time ManagementCustomer Success
Requirements
- 2 years+ of experience in work areas adjacent to support
- Strong time management and organizational skills
- Experience in health insurance or a related field preferred
- Comfortable with remote work and modern web applications
- Ability to handle stressful situations with patience and resilience
- Adaptable to changing policies, procedures, and technology
- Outstanding communication skills
- Unparalleled attention to detail
- Mission-driven mindset
Responsibilities
- Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
- Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
- Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
- Issue management and tracking updates on progress.
- Maintain detailed records of client interactions, inquiries, complaints, and resolutions.
- Educate brokers and plan administrators on compliance requirements and contractual obligations.
- Assist brokers and plan administrators with navigating their online portal.
- Ensure compliance with HIPAA policies.
- Re-route tickets and collaborate with Claims, Care Teams, and Network Operations departments.
- Meet or exceed performance metrics like response time and resolution time.
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