Customer Success Operations Manager
New
This position will require residing in Ohio.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of client service experience
- Required Skills
- Project ManagementData AnalysisSalesforceMS OfficeClient relationship managementCustomer SuccessSaaS
Requirements
- Bachelor’s degree.
- 3+ years of client service experience.
- Excellent verbal, written, and interpersonal communication skills.
- Strong client relationship management and problem-solving skills.
- Proficiency in Salesforce and MS Office Suite.
- Ability to effectively manage high-pressure situations and conflict resolution.
- Strong organizational, project management, and multitasking skills.
- Negotiation skills at all management levels.
- Excellent presentation and product demonstration skills.
Responsibilities
- Build and maintain client relationships and serve as the primary day-to-day point of contact.
- Ensure client retention through exceptional service and support.
- Handle issue escalations and work with teams to mitigate system issues.
- Analyze client business needs, pain points, and organizational landscape.
- Ensure timely delivery of solutions to meet satisfaction goals.
- Partner cross-functionally with product teams and provide feedback to leadership.
- Maintain weekly status reports and conduct quarterly client reviews.
- Travel to client sites, conferences, and industry events.
- Lead product demonstrations for additional solutions.
- Manage KPIs related to support metrics, turnaround times, and ticket backlogs.
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