Community Team Member
New
W
Who Gives A CrapEco-friendly consumer goods
Manila, Philippines (Remote), Weekend and holiday availability required; Thursday through Monday schedule preferredContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- ShopifyProblem SolvingCustomer supportZendesk
Requirements
- 2-3 years of experience managing social media support for high-volume brands.
- Exceptional written communication skills.
- Ability to handle difficult or sensitive situations in a public forum with grace.
- Ability to work independently and solve problems creatively.
- Availability to work weekends and holidays.
- Resilience and ability to work in a fast-paced environment.
- Passion for the company's social and environmental mission.
Responsibilities
- Manage high-volume interactions across comments, DMs, and reviews, mirroring brand voice.
- Investigate and resolve complex shipment delays or discount code issues independently.
- Navigate sensitive public conversations with social awareness.
- Share insights from social feedback to help improve Help Centre or internal workflows.
- Use tools including Zendesk, Sprout Social, and Shopify.
View Full Description & ApplyYou'll be redirected to the employer's site
