Solutions Engineer
New
E
ESWEcommerce
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementStakeholder managementTechnical support
Requirements
- 4+ years’ experience in a solution engineering role or a relevant sales and technical client support role within an ecommerce or development environment.
- Bachelor’s degree in Business, Technology, Engineering, or a related field.
- Knowledge of B2C ecommerce solutions, processes, and technology, including web stores, payments, and distribution platforms.
- Strong communication and stakeholder management skills.
- A structured approach to specification, documentation, and planning.
- Ability to lead consultative workshops with clients to determine the best-fit solution.
- Proven capability to handle and set realistic client expectations.
Responsibilities
- Provide technical and operational support to sales during the client pre-sales phase of the engagement process.
- Document client solution requirements concisely and accurately using provided tooling.
- Work with Product Owners to complete high-level client requirements for input into product development requests.
- Provide input into client implementation schedules, ensuring all requirements are delivered for the client.
- Manage client expectations in line with product and functionality release schedules.
- Report on the progress and overall health of assigned client projects.
- Manage the client relationship from pre-sales phase through to project launch.
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