- Own a portfolio of strategic enterprise clients, driving revenue growth, retention, adoption, and customer satisfaction.
- Develop and execute account strategies that identify expansion opportunities, mitigate risk, and maximize long-term customer value.
- Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic planning sessions with client stakeholders.
- Act as the primary point of contact and trusted advisor for client leadership teams, providing guidance on ecommerce strategy, industry trends, and ESW capabilities.
- Analyze customer performance data and develop actionable recommendations to improve commercial outcomes and operational efficiency.
- Lead cross-functional initiatives involving Delivery Services, Operations, Product, Engineering, Sales, and Finance to ensure successful delivery of client objectives.
- Drive onboarding, implementation, and adoption activities for new customers and new product launches within existing accounts.
- Maintain deep expertise in global ecommerce, cross-border trade, industry innovation, and ESW solutions.
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