Account Manager - Strategic Sales

New

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

5–8 years of B2B SaaS or enterprise technology experience, including 2–3 years in Account Management, farming, or expansion-focused roles.
Proven track record of achieving and exceeding renewal, expansion, and net revenue retention targets.
Strong experience in upsell, cross-sell, and lifecycle account management within SaaS environments.
Ability to engage confidently with both technical stakeholders (engineering teams) and executive decision-makers.
Strong understanding of SaaS business models and customer value drivers.
Demonstrated ability to manage global or international accounts is a strong plus.
Excellent communication, negotiation, and relationship-building skills.
High customer empathy, ownership mindset, and ability to thrive in fast-paced, self-directed environments.
Bachelor’s degree required; engineering or technical background preferred.

Own a defined portfolio of strategic enterprise accounts, ensuring long-term revenue growth, retention, and customer success.
Drive expansion through structured upsell and cross-sell strategies across multi-product SaaS offerings.
Build and maintain strong relationships with technical users, engineering leaders, and executive stakeholders.
Identify expansion opportunities using customer usage data, organizational insights, and business objectives.
Lead renewal processes, ensuring value articulation, ROI demonstration, and proactive risk mitigation.
Collaborate cross-functionally with internal teams to align account strategies and execution plans.
Serve as the central point of ownership for assigned accounts, ensuring seamless coordination across stakeholders.
Maintain accurate CRM data and forecasting hygiene to support business planning and decision-making.

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