Strategic Customer Success Engineer
New
Remote anywhere in the USFull-TimeSenior
Salary180,000 - 204,000 USD per year OTE
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Job Details
- Experience
- 7+ years
- Required Skills
- PostgreSQLSQLJavascriptRESTful APIsTroubleshootingCustomer SuccessSaaS
Requirements
- 7+ years of experience in a customer success, professional services, or solutions engineering role
- Strong hands-on JavaScript experience in a professional environment
- Experience working with RESTful APIs and other web services
- Strong SQL skills; PostgreSQL experience preferred
- Familiarity with software development lifecycles and modern API architectures
- Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java)
- Exceptional troubleshooting skills
- Excellent communication skills
- Proven ability to work cross-functionally with sales, product, and engineering teams
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred
Responsibilities
- Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.
- Lead the technical onboarding process for new strategic customers.
- Provide ongoing technical support and troubleshooting to enterprise clients.
- Serve as the voice of the customer within the company.
- Partner with clients to align Fingerprint's roadmap with their priorities while driving broader adoption of our capabilities.
- Build and maintain strong relationships with key technical and business stakeholders.
- Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights.
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