Senior Customer Success Engineer
New
Fully remote position within the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Node.jsJavaKubernetesGoRESTful APIsMicroservicesDistributed Systems
Requirements
- 2+ years of hands-on experience working with Kubernetes in production or development environments.
- Strong programming knowledge in at least one modern language such as Go, Java, or Node.js, with ability to read and debug code.
- Proven experience troubleshooting complex technical systems and working across distributed architectures.
- Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Strong customer-facing skills with the ability to manage relationships and guide users through critical technical challenges.
- Comfortable working in fast-moving, high-pressure environments while maintaining professionalism and empathy.
- Passion for cloud-native technologies, APIs, microservices, and modern infrastructure patterns.
- Experience contributing to or engaging with open-source projects is a plus.
Responsibilities
- Provide ongoing technical guidance and support to customers, helping them design, deploy, and operate cloud-native applications using modern API and service mesh technologies.
- Build and maintain strong relationships with customer engineering teams, sales stakeholders, and internal product groups to ensure alignment and success.
- Lead troubleshooting efforts for complex distributed systems issues, collaborating with developers and field engineers to identify and resolve root causes.
- Advise customers on architectural decisions, deployment strategies, and production readiness best practices.
- Contribute to product improvement by reporting issues, submitting fixes, and enhancing documentation and internal knowledge bases.
- Stay current with evolving technologies in Kubernetes, cloud-native ecosystems, and related tooling to maintain deep technical expertise.
- Engage with open-source communities and customer ecosystems to promote adoption, share knowledge, and support broader platform success.
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