Customer Success Engineer
New
RunZero positions are currently restricted to the United States and the United Kingdom.Full-TimeMiddle
Salary120,000 - 140,000 USD per year
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Job Details
- Required Skills
- CybersecurityLinuxCustomer Success
Requirements
- Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP)
- Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management
- Comfort working with Linux or macOS command line interfaces
- Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation)
- Foundational knowledge in at least one programming language and a strong desire to build upon this skill set
- The ability to clearly explain technical concepts to both technical and non-technical stakeholders
- Strong interpersonal skills with the ability to 'read between the lines' of customer feedback to identify underlying needs
Responsibilities
- Coordinate and assist in the deployment of the runZero Platform for assigned customers
- Guide technical conversations to align platform features and functionality with the specific business needs of your customers
- Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers
- Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing
- Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement
- Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering
- Develop custom integrations and automation scripts to support customer needs
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